GRACE RECEPTIONIST GOES ABOVE THE CALL

“This is just the ‘CliffsNotes’ version—I really encourage you to read the WHOLE book!” This was GRACE Intake Coordinator Vicki Yarnell’s earnest plea after sharing quotes reflecting GRACE Core Values.

The “book” she recommended reading in its entirety was the Bible, and the “quotes” were scriptures. Like a doctor refers to the Gray’s Anatomy, Vicki’s second nature is to turn to the Bible in all situations– including her role as lead receptionist.

Vicki has been nominated for the 2016 Receptionist Award for Fort Worth’s Admin Awards on behalf of GRACE for her warmth, professionalism and effervesces inside and outside the workforce.

Oftentimes, clients may understandably feel a sense of vulnerability asking for help in an unfamiliar environment. Her cheerfulness and genuine concern leave a lasting impression on those in distress, reflecting each of the GRACE core values in the highest regard.

Not only does she direct incoming calls throughout the agency, she manages administrative volunteers, client intake and all clerical work. The well-being of each client is always her primary focus and handles every question and situation with poise and candor.

In addition to her service at GRACE, Vicki and her husband, Jack, spent over two decades showing God’s love at an orphanage in Mexico City, where they adopted 40 (yes 4-0) children. They are the proud grandparents of 93 grandchildren and 9 great grandchildren. The Yarnells still support the mission work and are heavily involved at Compass Christian Church.

Vicki embodies the graciousness and loving-kindness GRACE wants to share with its clients, and there couldn’t be a better person to make GRACE’s first impression.

The winner will be announced on April 26 at the Fort Worth Convention Center.

“Love must be sincere. Hate what is evil; cling to what is good. Be devoted to one another in love. Honor one another above yourselves. Never be lacking in zeal, but keep your spiritual fervor, serving the Lord. Be joyful in hope, patient in affliction, faithful in prayer. Share with the Lord’s people who are in need. Practice hospitality.”

-Romans 12:9-13